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Langley Park Golf Club, Barnfield Wood Rd, Beckenham BR3 6SZ, UK

FAQS

You’ve Got Questions - I’ve Got Answers

WHAT WILL HAPPEN IN MY APPOINTMENT?

Your physiotherapy session will start out in the clinic room. This is a private room away from the gym. A vital part of physiotherapy assessment and treatment is taking a thorough subjective assessment. Jack will spend the first part of your appointment discussing your condition/pain to help him understand how it is impacting you. The amount of time needed for this varies. Once this has been completed you will be objectively assessed. Your movement and strength will be assessed, pain provocation tests and palpation of the effected area will be completed. Your treatment will then follow. A exercise programme will be made for you to complete between appointments. Invoicing and rebooking (if required) will conclude the appointment.

WHAT CONDITIONS ARE TREATED?

All musculoskeletal conditions are treated by J23 Physiotherapy. Here is a number of examples:

  • Lower back pain

  • Neck pain

  • Shoulder problems

  • Elbow conditions 

  • Arthritis 

  • Ligament injuries

  • Tendon injuries (tendinitis/tears)

  • Fractures, trauma injuries

  • Sports injuries

  • Hip problems

  • Post-op rehabilitation/"Pre-hab"

  • Knee pain

  • Ankle problems and injuries

  • And many more

HOW DO I GET REFERRED?

J23 physiotherapy is a fully private service. You do not need a referral, simply contact the clinic or make a booking online to make an appointment.  If you have seen a consultant or GP please ask them to send the referral to J23 Physiotherapy. If they are sending the referral via email they will need to send it securely. J23 Physiotherapy commonly uses egress as its secure email service. Alternatively bring the referral letter with you to your appointment. If you have health insurance you might need to be referred by a GP or consultant to get physiotherapy-please check with them for the appropriate process. 

I CAN'T MAKE MY APPOINTMENT. WHAT SHOULD I DO?

J23 fully understands that things pop up in life and you might not be able to make your appointment. As soon as you realise you cannot make you appointment you should email or call (and leave a message) informing J23 that you can no longer make your appointment. If this is less than 24 hours notice you may still be charged. Late cancellations on the day will be charged at least 50% of the appointments. Failure to attend without contact will be charged the full amount of the appointment. Insurance companies are not willing to pay for missed sessions so you are responsible for the charge. If you are ever unsure whether you can attend please just contact.  

WHAT SHOULD I BRING TO MY APPOINTMENT?

It is important that the physiotherapist can see the effected area. Therefore it might be appropriate to expose the area by removing clothing. This is done with the utmost respect and professionalism. If you do not want to remove clothing then your assessment can continue although it might effect what the physiotherapist can do or assess. There are changing facilities on site so you can bring spare clothes. Shorts, leggings or joggers are useful for lower limb conditions. For women strap vest for neck and shoulder conditions are useful. If you have long hair and you are getting physiotherapy on you neck then a being able to tie the hair up is helpful. It is likely that some of you treatment will involve exercise. Therefore bringing clothes for exercising would be ideal. If you are insured for your physiotherapy please bring your insurance details.

PAYMENT FOR PHYSIOTHERAPY

If you have health insurance you will need to check with them whether you are covered and confirm with J23 Physiotherapy that your insurance company will cover. Once confirmed you will need to provide your insurance details to you physiotherapist. Ideally this should be completed before the appointment to avoid any lost time. If you are paying for your treatment please see prices page for further details. Payment will be completed on a chip and pin machine and you will be expected to pay at the end of your sessions. Session will not be completed unless you have the appropriate payment method. 

WILL PHYSIOTHERAPY BE PAINFUL?

Physiotherapy occasionally can be painful. Your assessment is designed to find out about your pain. You will be asked to do things that might be painful. The goal of physiotherapy and J23 physiotherapy is to improve your pain and as quickly as possible so the pain should be short lived. When doing your rehabilitation there will be occasions that it might be painful. Again this should be short lived and the benefits of going through it will get you better.

HOW MANY SESSIONS WILL I NEED?

Physiotherapy is a different experience for everyone. Patients will make different recoveries dependent on a number of factors. Getting you pain free as quickly as possible is the priority of J23 physiotherapy. It is expected that you should feel significant improvements by 4-6 sessions (hopefully sooner!). If you are not making progress or you are getting worse Jack will discuss with you what the next step in improving your pain.

WHEN CAN I GET TREATMENT?

Currently J23 Physiotherapy will be running a clinic on Saturdays only. The clinic will open on 6th April 2019. Please email J23 if you have any queries on availability. Increasing availability will be looked into if popularity of the service is high.

MY QUERY ISN'T ON THIS PAGE

Apologies for not being able to answer your question. Please email me with your query and I will get back with an answer as soon as I can.